U.S. Government Agencies

The U.S. Department of Homeland Security is the U.S. umbrella agency for maintaining national security.

  • U.S. Citizen and Immigration Services, another branch of the Department of Homeland Security, concerns itself with the benefits of immigration, including regulations for international students and scholars to work in the U.S.

The U.S. Department of State interacts with international students and scholars

The Internal Revenue Service is the U.S. tax collection agency. Please see information for Current Students. The Social Security Administration issues Social Security Numbers and cards as described in the Employment Resources page.

Community Resources

In certain situations, members of Congress can intervene to assist with immigration casework, Social Security Administration applications, and business before other federal agencies. You may seek assistance with your case by contacting your member of Congress and/or the two Senators from the state where you live.

You can submit a request for assistance by clicking the following links:




North Carolina


Massachusetts State Links

Jury Duty

While living in the U.S., you may receive a “jury summons” requesting that you serve on a jury. As an international student you are not eligible to perform jury duty, but you still must take action to respond to the request to demonstrate your ineligibility.

In order to serve on a jury in the U.S., you must meet ALL of the following criteria:

  • Be a citizen of the United States
  • Be 18 or older
  • Be a resident of or live in your specific state in the U.S. for more than 50% of the year
  • Speak and understand English well enough to be able to participate in a trial

As an international student, you are not a U.S. Citizen, so you are not eligible to serve.

Massachusetts Campus Students:

More information on eligibility to serve on a jury is available here.

If you receive a jury summons, you must respond to the Jury Service notice that you received in the mail to notify that you are disqualified from serving. On Mass.gov website, instructions on how to respond to your jury summons online is available here: https://www.mass.gov/how-to/respond-to-your-jury-summonshttps://www.mass.gov/how-to/respond-to-your-jury-summons

Other U.S. Campuses:

Carefully review the jury summons document for instructions to report your ineligibility for jury duty.

Scam alert – imposter calls!

If someone claiming to be a government official or law enforcement officer calls making threats such as deportation, beware! Hang up and report it!

Here’s how it works

A number appears on your caller identification that may look like a legitimate government number. When you answer, the person on the phone poses as a USA Citizenship and Immigration Services or other government official or law enforcement officer. The scammer (or scammers) will say there is a problem with your application or additional information is required to continue the immigration process. Then, they will often ask for sensitive personal and financial information, demand payment, and threaten you with deportation, arrest, or other negative consequences if you do not comply.

The scammer will then order victims to make a payment – and will often order them to go to a nearby bank or store and withdraw money or purchase a prepaid card, gift card, voucher, money order or make some other wire transfer, money exchange, payment or withdrawal. (Note that the scammers are often able to direct victims to nearby banks or stores by using online maps to study the area in which a victim resides.)

If you receive a call like that, hang up immediately. We will never ask for any form of payment over the phone or in an email. If we need payment, we will mail a letter on official stationery requesting payment. Do not give payment over the phone to anyone who claims to be a USA Citizenship and Immigration Services official. In general, we encourage you to protect your personal information and not to provide details about your immigration application in any public area.

Steps you can take

If you have been a victim of this telephone or email scam, please report it to the Federal Trade Commission. If you receive a suspicious email or voice message and are not sure if it is a scam, forward it to the the USA Citizenship and Immigration Services webmaster at ([email protected]). We will review the messages received and share with law enforcement agencies as appropriate. Visit the Avoid Scams Initiative for more information on common scams and other important tips.

If you have a question about your immigration record, please call the National Customer Service Center at 800-375-5283 or visit https://my.uscis.gov/appointment to make an InfoPass appointment. You can also use myUSCIS to find up-to-date information about your application process.

Please report any suspicious call or e-mail to the Office of Global Services.

Northeastern Police Department has posed a video about scams, please make sure to view it here.