Dear Northeastern Students and Alumni,

Beginning on December 7, 2023, OGS deactivated its general office email addresses and implement a newly designed inquiry form in our self-service portal. 

Effective immediately, students are encouraged to contact OGS through one of the below methods for any inquiries or concerns:

  1. 1. Submit a question online through our new inquiry form in the OGS self-service portal
  2. 2. Call us over the phone (U.S.-based students) at +1-617-373-2310
  3. 3. Visit us on the Boston Campus at 354 Richards Hall during regular office hours, or for walk-in advising hours during the established hours
  4. 4. For students currently studying at a Canadian campus, please email [email protected] or check the links for drop-in advising hours or to make an appointment:
    1. Toronto: https://studentlifetoronto.sites.northeastern.edu/student-support-services/
    2. Vancouver: Office of Global Services
As we outlined in an email announcement in late-September, OGS will no longer accept inbound emails to the general office email addresses mentioned below. Instead of emailing inquiries to [email protected], or one of the other general office email addresses below, all questions should be submitted through the new inquiry form. This self-service portal aims to provide resources to students that will assist with answering frequently asked questions. If your question can’t be answered utilizing resources in the portal, you will be able to submit the inquiry form for review by the OGS team. This shift in communication method will allow students to receive answers to their questions as quickly as possible.

Effective immediately, the below email addresses will no longer be monitored:

The following emails will remain the active for the following populations:

Email, sent to OGS before today, will still receive a response and does not need to be resubmitted through the inquiry form.

Tips for using the OGS self-service portal:

  • Always log in with your Northeastern credentials for a more personalized experience. This will also lead to more accurate, timely responses.
  • Browse available knowledge articles in the portal for answers to frequently asked questions (and check back often as new articles will continuously be added!)
  • Include as much information as possible when submitting an inquiry for the OGS team to best advise you
  • Limit the number of inquiries you submit to OGS by including all your questions in the same form
  • Check on your open inquiries (also known as cases) and provide any follow up information through the “my cases” tab at the top of your portal rather than opening a new case

    • To access the OGS portal and to ask a question through the new inquiry form, please use this link: https://service.northeastern.edu/ogs As a reminder, this change will not impact other services provided by OGS, including the availability of support via OGS’ main phone line for U.S.-based students or via visit to the Boston office in 354 Richards Hall. We are looking forward to improving the services we offer to our international student population and thank you in advance for your patience and flexibility throughout this transition.