On-Campus Re-Opening Information

The Office of Global Services remains committed to supporting international students and scholars virtually and in person. As we welcome guests back to our office on an appointment only basis, it is important to recognize our shared responsibility and respect for our community’s health and safety.

This page contains the latest information and updates about our in-person and virtual service offerings, answers to frequently asked questions, helpful resources, and available contact information.

Our website will be continually updated, so please check back regularly to review updates and additional information. We also encourage you to visit the university’s dedicated COVID-19 reopening website for additional information.

Hours of Operation and Services

Visiting Our Office

Our office on the Boston campus is open for limited in-person services by appointment only.

We will be open Monday – Friday from 8:30 am to 5:00 pm (Note: We are closed on Tuesdays from 3:00pm – 4:00pm for all staff training and meeting). For the safety and health of our students and staff, we cannot allow more than 1 student in the lobby at one time.

Below are the in-person services currently available at our office:

  • Document pick-up
    • This only applies to documents that cannot be sent electronically such as DS-2019s, SSN Letters or I-20s that require a wet signature, etc. (Note: Your request must be approved in order to pick up a document.)
    • We will continue to send all I-20s electronically unless there are extenuating circumstances.
  • General questions
    • OGS is re-opening for limited in-person services, however we strongly encourage students to call or email OGS with their questions before scheduling an appointment to visit in person.
    • OGS phone hours at Monday – Friday 8:30am – 5:00pm (closing on Tuesday from 3:00pm – 4:00pm and Friday 8:30am – 10:30am)

If the service you seek requires a visit to our office, please keep in mind:

  • There will be no waiting space in our lobby, so please limit parties to one person.
  • Arrive on time for your appointment. Guests arriving late or without an appointment will be required to re-schedule an appointment to visit the office.
  • Please have your Husky card ready and available if you are picking up a document. We will not release documents without seeing a photo ID.
  • Follow floor markings to maintain social distancing between the front desk and other patrons.

To schedule an appointment to visit the OGS office, please click here.

Remote Services

  • Advising appointments: All scheduled advising appointments will be held using Microsoft Teams.
    • If a staff member schedules an appointment for you to meet with an advisor, please check the confirmation email for a link to join the Teams meeting.
  • Phone and email advising: OGS phone lines remain active from 8:30am – 5:00pm Monday – Friday if you need to speak with an OGS staff member for any questions or concerns.
  • You can email [email protected] if you would like to connect with an advisor over email.
  • I-20 processing: Based on the SEVP Guidance , OGS is temporarily allowed to send I-20 documents electronically to student’s university email addresses.
    • Unless there are extenuating circumstances, all I-20s will be emailed to students and will not be printed for pick up.

Contact Information

Please make sure to review the information provided on the OGS website regarding your topic . If you require further assistance please reach out to the appropriate party below (please review all contact information prior to sending your inquiry.

When emailing OGS please include your NUID number (found in your myNortheastern portal) in the subject line of your email.

General questions please email: [email protected]

Specific questions about orientation and programming please email: [email protected]

Specific questions about Academic Services and Mentor program please email: [email protected]edu

Specific questions for students studying at the Canadian Campuses please email: [email protected]

FOR THE MEDIA: To request an interview for a news story, call Northeastern Media & Press Relations at 617-373-5471 or email with a request.

Phone and Email


Email: [email protected]

Mailing Address

Office of Global Services
354 Richards Hall
360 Huntington Avenue
Boston, MA 02115

For expedited/trackable shipping:

Use ESHIP GLOBAL. Students are responsible for the cost of shipping.

1. Go to: https://study.eshipglobal.com/

2. Sign up with your Northeastern email address

3. Use student login

4. Receive documents

5. Northeastern University

6. Office of Global Services (continuing students)

7. Enter receiver’s address

8. Select service (FedEx / DHL / United Parcel Service)

9. Pay for the service. A prepaid label will be created and emailed to the Office of Global Services. We will ship the document as soon as it is processed.

Office of Global Services Leadership

Mallik Sundharam

Roopa Rawjee
Assistant VP

Student Advising

Max Anderson
International Student and Scholar Advisor

Leah Boccaccio
International Student and Scholar Advisor

Alyssa Bulpett
International Student and Scholar Advisor

Susan Connors
Associate Director – Comprehensive Advising

Shannon Gerber
Associate Director – Comprehensive Advising

Kaitlin Godfrey
International Student and Scholar Advisor

Mike Hollabaugh
International Student and Scholar Advisor

Elise Hoskins
International Student and Scholar Advisor

Jayson Madara
International Student and Scholar Advisor

Meaghan Sturtevant
International Student and Scholar Advisor

Ducis Viard
International Student and Scholar Advisor

Operations and Customer Service

Eunah Bang
Assistant International Student and Scholar Advisor

Peter Buschkopf
Assistant International Student and Scholar Advisor

Allison Hogan
Associate Director of Operations & Customer Service

Mónica Rodriguez
Business Analyst

Academic Services, Student Support and Programming

Megan Compaine
Program Manager

Regional Campuses

Anna Choudhury
Associate Director of International Student Service – Toronto Campus

Giscard Dimanche
International Student Advisor – Silicon Valley Campus

Monica Holmes
Assistant International Student Advisor – Roux Institute

Krystal Jiang
International Student and Scholar Advisor – Toronto Campus

Nina Liu
International Student and Scholar Advisor – Vancouver Campus

Angela MacDougall
International Student Advisor – Seattle Campus

Juan Taitague
Assistant International Student & Scholar Advisor – Bay Area

Desiree Waits
Associate Director of International Student Services – Seattle Campus

Yueli Wang
Student Service Advisor – Vancouver Campus