Get Support from OGS

OGS Inquiry Form

Submit questions and requests through our service portal

Phone Support

Call to ask questions or schedule an appointment

  • +1-617-373-2310
  • Monday – Friday: 8:30 AM – 4:30 PM ET

OGS e-forms

Requests for the issuance of immigration documentation and updates must be submitted to OGS via the appropriate e-form.

Media Inquiries 

Requests for interview for news stories should be directed to Northeastern Media & Press Relations

Campus-Based Support

Select your home campus for information about campus addresses and walk-in advising!

Campus Address

354 Richards Hall (3rd Floor), 360 Huntington Ave, Boston, MA 02115 U.S.A.

Office Hours

  • Monday – Friday 8:30 AM – 5:00 PM ET

Walk-In Advising

Walk-in advising is for quick, 5-10 minute questions. If your situation involves more advising than a typical walk-in, you may be advised to schedule an appointment. 

  • Monday, Wednesday, Friday 10:00 AM – 12:00 PM ET
  • Tuesday, Thursday 1:00 PM – 3:00 PM ET

Campus Address

1300 17th St North, Arlington, VA 22209 U.S.A.

Drop-In Advising

Drop-in advising is for quick, 5-10 minute questions. If your situation involves more advising than a typical walk-in, you may be advised to schedule an appointment. 

OGS offers virtual drop-in advising sessions specifically for F-1 international students on the Arlington campus.

Campus Address

230 NW 24th St 5th Floor, Miami, FL 33127 U.S.A.

Walk-In Advising

Drop-in advising is for quick, 5-10 minute questions. If your situation involves more advising than a typical walk-in, you may be advised to schedule an appointment. 

  • Wednesday, 10:00 AM – 12:00 PM ET
  • 5th Floor common area

Campus Address

5000 MacArthur Blvd, Oakland CA 94613 U.S.A.

Walk-In Advising

Walk-in advising is for quick, 5-10 minute questions. If your situation involves more advising than a typical walk-in, you may be advised to schedule an appointment. 

  • Monday and Thursday, 1:00 PM – 2:30 PM PT
  • Mills Hall 222

Campus Address

100 Fore St, Portland, ME 04101 U.S.A.

Drop-In Advising

Drop-in advising is for quick, 5-10 minute questions. If your situation involves more advising than a typical walk-in, you may be advised to schedule an appointment. 

For the month of January 2026, OGS offers virtual drop-in advising sessions specifically for F-1 international students on the Portland campus.

Campus Address

401 Terry Avenue N., Suite 103, Seattle, WA 98109 U.S.A.

Walk-In Advising

Walk-in advising is for quick, 5-10 minute questions. If your situation involves more advising than a typical walk-in, you may be advised to schedule an appointment. 

  • Thursday, 12:00 PM – 2:00 PM PT
  • OGS/GLS Hub in 310 Terry

Campus Address

4 North 2nd Street, San Jose, CA 95113, U.S.A.

Walk-In Advising

Walk-in advising is for quick, 5-10 minute questions. If your situation involves more advising than a typical walk-in, you may be advised to schedule an appointment. 

  • Wednesday, 2:00 PM – 3:30 PM PT
  • Room 1018

Campus Address

410 W Georgia St #1400, Vancouver, BC V6B 1Z3, Canada

Walk-In Advising

Current students can find information walk-in advising info on Viva Engage, campus TV, as well as Student Hub on Teams.

Key People in the Office of Global Services

  • Jenn Christ, Dean (PDSO/RO)
  • Anna Choudhury, Director of International Student Services – Canada
  • Rachael Elliott, Director of Comprehensive Advising
  • Allison Hogan, Director of Student Services & Operations
  • Rachael Elliott, Director of Comprehensive Advising (DSO/ARO)
  • Rachel Hollabaugh, Associate Director of Comprehensive Advising (DSO/ARO)
  • Jessa Karki, Associate Director of Comprehensive Advising (DSO)
  • Yukii Ntumba, Associate Director of Comprehensive Advising (DSO)
  • Max Anderson, Assistant Director of Comprehensive Advising (DSO/ARO)
  • Chelsea Litalien, Associate Director of Incoming International Student Services (DSO)
  • Alyson Herlihy, Senior International Student & Scholar Advisor (DSO/ARO)
  • Deljan Bregasi, International Student & Scholar Advisor (DSO)
  • Max Burt, International Student & Scholar Advisor (DSO)
  • Tyler Dionne, International Student & Scholar Advisor (DSO)
  • Caroline Dixon, International Student & Scholar Advisor (DSO)
  • Lei Fan, International Student & Scholar Advisor (DSO)
  • Jamie Lustig, International Student & Scholar Advisor (DSO)
  • Gwendolyn Orford, International Student & Scholar Advisor (DSO)
  • Alexander Otten, International Student & Scholar Advisor (DSO)
  • Jesse Petrino, International Student & Scholar Advisor (DSO)
  • Alex Siddall, International Student & Scholar Advisor (DSO)
  • Sam Thurston, International Student & Scholar Advisor (DSO)
  • Juliana Boisse, Assistant International Student & Scholar Advisor
  • Nicholas Carstensen, Assistant International Student & Scholar Advisor
  • Kevin Coates, Assistant International Student & Scholar Advisor (DSO)
  • Tina Lee, Assistant International Student & Scholar Advisor
  • Amanda Tragert, Assistant International Student & Scholar Advisor
  • Rachel Hollabaugh, Associate Director of Comprehensive Advising (DSO/ARO)
  • Simeon Rangelov, Associate Director of SEVIS Compliance & Operations (DSO/ARO)
  • Monica Wray, International Student & Scholar Advisor (DSO/ARO)
  • Alyson Herlihy, Senior International Student & Scholar Advisor (DSO/ARO)
  • Allison Hogan, Director of Student Services & Operations (DSO/ARO)
  • Simeon Rangelov, Associate Director of SEVIS Compliance & Operations (DSO/ARO)
  • Jayson Madara, SEVIS Coordinator (DSO/ARO)
  • Sabina Muccigrosso, International Student Services Associate (DSO)
  • Ashley Dougherty, International Student Records Assistant (DSO)
  • Mingran Li, International Student Records Assistant (DSO)
  • Allison Hogan, Director of Student Services and Operations (DSO/ARO)
  • Megan Gibbons, Associate Director of Academic Services and International Student Support (DSO)
  • Shannon Hyvernat, Program Manager (DSO)
  • Audrey Strong, Program Manager (DSO)
  • Ye Zhang, Program Manager
  • Giscard Dimanche, Associate Director of International Student Services, U.S. Global Campus Network (DSO/ARO)
  • Cesar Díaz, International Student & Scholar Advisor – Miami & Arlington
  • Miranda Raines, International Student & Scholar Advisor (DSO/ARO) – Oakland
  • Monica Wray, International Student & Scholar Advisor (DSO/ARO) – Roux Institute – Portland, ME
  • Deborah Herlocker-Freeman, Senior International Student & Scholar Advisor (DSO/ARO) – Seattle
  • Juan Taitague, International Student & Scholar Advisor (DSO) – Silicon Valley & Oakland

 

  • Anna Choudhury, Director, Office of Global Services – Canada
  • Nina Liu, Associate Director of International Student Services – Canada
  • Kateryna Gnatkova, Senior International Student & Scholar Advisor – Toronto
  • Ankita Goyal, International Student & Scholar Advisor – Vancouver
  • Celeena Mohammed, Program & Compliance Coordinator – Canada
  • Echo Gu, International Student & Scholar Advisor – Vancouver
  • Munzerin Qureshi – International Student Records Assistant – Canada
  • Vivian Wang – International Student & Scholar Advisor – Toronto